How To Get Your MTN Customer ID and Security Key

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You will use Your MTN Customer ID and Security Key to log in to MTN Web Self Service Portal in order to make use of some of the services that you may need to contact the MTN customer care for.

How to get your Customer ID and Security Key:-

Call the MTN call center and request for Your Customer ID and Security Key— don't forget to call with your registered line.
or visit the nearest MTN customer service terminal in your area and request for them. You may need to answer some questions like: When did you buy the SIM, Have you registered your line.......

When you are confirmed to be the owner of the line, Your Customer ID and Security Key will be sent to you via SMS — its just the matter of keeping it safe and secured as you will be advised to do so.

The moment you have your Customer ID and Security Key you have the right to logging to their Web Self Service terminal to start using it as soon as you may need it to perform the following:
  • SIM Replacement
  • View  Call Details
  • Change  Security Key
  • PUK Request
  • Balance Enquiry
  • Activate data bundle
  • Activate and deactivate call forwarding
I hope you have found this information useful. Dont forget subscribe for more information like this to your e-mail box

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